Privacy Policy Dewa22 —
Protection Data Our Members

Dewa22 is fully committed to protecting the privacy of every member who uses our platform. This Privacy Policy describes our practices regarding the collection, use, storage and disclosure of personal information you provide when registering and using the Dewa22 online entertainment platform.

By registering an account or using any Dewa22 service, you agree to the practices described in this Privacy Policy. This document should be read alongside our Terms and Conditions for a complete picture of how we handle your data.

Dewa22 complies with strict data protection standards and implements appropriate technical and organisational measures to ensure your personal information is always safeguarded against unauthorised access, use or disclosure.

Dewa22 only collects information that is genuinely necessary to provide a safe, fair and efficient service to our members. The information collected can be divided into two main categories:

Information You Provide Directly:

• Full name as stated in your official identification document.
• A valid and active email address for account communications.
• An active Malaysia mobile phone number.
• Date of birth for age verification.
• Bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identity document (MyKad or passport) during the KYC process.
• Residential address when required for full verification.

Information Collected Automatically:

• IP address and general location data (country/state) at the time of platform access.
• Device type, operating system and web browser version in use.
• Gaming activity data including betting records, deposits and withdrawals.
• Login session information and platform access timestamps.
• Cookie and tracking technology data as described in Section 6.

Every piece of information collected by dewa22 is used for a specific and legitimate purpose. We do not use your data for any purpose unrelated to providing the platform's services to you.

• Account Management: Creating, verifying, and managing your member account, including a secure login process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions efficiently and accurately.
• KYC Verification: Meeting legal compliance requirements related to member identity and age verification.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Customer Support: Providing effective assistance when you contact our support team.
• Service Communications: Sending important notifications related to your account, transactions, and platform updates.
• Marketing (with consent): Delivering promotional information and special offers only to members who have given their consent.
• Platform Enhancement: Analyzing usage patterns to improve the overall user experience.

Dewa22 invests seriously in security infrastructure to ensure your personal data is always protected. All information you provide is stored on secure servers with multi-layered protection.

Technical Security Measures:

• 256-bit SSL encryption for all data transmitted between your device and dewa22 servers.
• Encryption of sensitive data stored in databases using the AES-256 standard.
• Two-factor authentication (2FA) to protect member account access.
• Continuous 24/7 security monitoring to detect suspicious activity.
• Regular penetration testing by independent security experts.
• Strict access controls — only authorized staff can access member data.

Data Retention Period: Dewa22 retains member personal data for as long as necessary to fulfil the purpose of collection and comply with applicable legal obligations. Financial transaction data is retained for a minimum of 5 years in line with standard financial audit requirements.

Dewa22 does not sell, rent, or trade member personal information to any third party for their own marketing purposes. However, we may share certain data in the following limited situations:

• Payment Service Providers: Transaction information is shared as required with approved payment processors such as FPX, DuitNow, Touch 'n Go, and GrabPay gateways to facilitate deposit and withdrawal processing.
• Game Software Providers: Minimum required game data is shared with third-party game providers integrated with our platform to ensure smooth game functionality.
• Statutory Authority: Dewa22 will disclose information when required by law or a valid court order, or in efforts to prevent fraud and financial crime.
• Identity Verification Services: Minimum data is shared with approved third-party KYC verification services solely for the purpose of member identity verification.

All third parties that receive dewa22 member data are required to comply with strict data security standards and may only use that information for the specified purposes.

Dewa22 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions properly and analyse usage patterns for continuous improvement.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functionality such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how members use the platform to help us identify issues and improve performance.
• Functional Cookies: Saving your preferences such as language, display settings, and login information for a convenient returning experience.
• Analytics Cookies: Helping us understand aggregate platform usage patterns for service improvement purposes.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the platform. For more information on managing cookies, please refer to your web browser settings.

As a dewa22 member, you have certain rights regarding the personal data we hold. We fully respect these rights and provide easy channels for you to exercise them:

The dewa22 platform is an adult service open only to individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If dewa22 determines that personal information has been collected from an individual under the age of 18 without valid age verification, we will take immediate steps to:

• Immediately closing the account in question.
• Deleting all associated personal information from our systems.
• Reporting the incident to the relevant authorities where necessary.

If you as a parent or guardian discover that your child under the age of 18 has accessed or registered with Dewa22, please contact us immediately through the available support channels.

The dewa22 platform may contain links to or be integrated with third-party services such as game providers and payment gateways. This Privacy Policy applies solely to the dewa22 platform and does not cover the privacy practices of those third-party websites or services.

Dewa22 is not responsible for the content, privacy policies or security practices of any third-party websites. We recommend that you read the Privacy Policy of each third-party service you use before providing them with any personal information.

Dewa22 reserves the right to update or amend this Privacy Policy from time to time in line with changes to business practices, legal requirements or platform improvements. The "Updated" date at the top of this document will always reflect the latest version.

For amendments involving significant changes to how we handle your personal data, Dewa22 will endeavour to provide notice via:

• Email to your registered address at least 7 days before the changes take effect.
• Prominent in-platform notifications when you log in to your account.
• Announcements on the official dewa22 website.

Your continued use of the dewa22 platform following any changes to this Privacy Policy will be considered your acceptance of the updated version.

If you have any questions, concerns or complaints regarding this Privacy Policy or how Dewa22 handles your personal data, our team is ready to assist through the following channels:

• Live Chat Platform: The fastest way to get a response — available 24/7 with a response time of under 5 minutes.
• Privacy Email: [email protected] — for written inquiries requiring documentation or a detailed response.

We are committed to handling every privacy-related inquiry seriously and within a reasonable timeframe. All privacy-related communications will be managed with full confidentiality.